Dear Employee:

Dear Employee:

Take these following points as words of advice:

Smile - It's not hard and it shows the customer that you are approachable and interested in helping them with their needs. Boy language is important here as well.

Know your job - This is crucial, Employee. When the customer asks you questions it is very useful for you to know how to answer said customer with knowledgeable information relating to your company's products. It is not beneficial to the customer for you to relay information to that customer only for you to later in the purchasing process provide contrary information.

Act like you care - Employee, I completely understand and sympathize with you that you might hate your, more than likely part-time, job. However, if this is your full time job then perhaps you have a few more reasons? Anyway, please attempt to act like you care about your job and the customer. I promise you, Employee, that if you make an effort this will, more than likely, persuade the customer to be more pleasant. And who doesn't want to at least make the best of a not so pleasant experience?

Think of it this way: You're making money, Employee. The customer is losing money. This should provide some sort of solace, right?...